Shipping Policy

At Guyker, we strive to process your order quickly and deliver it safely.

Order Processing

• Orders are typically processed within 1–2 business days.
• After shipment, we will email you the tracking number.

Order Cancellation

• You may cancel your order within 24 hours by emailing support@guyker.com.
• After 24 hours, the order may have entered processing or shipping, and cancellation may not be possible.

Shipping & Fulfillment

• To ensure faster delivery, we prioritize shipping from the nearest available warehouse.
• If you purchase multiple items, your order may be split into multiple packages.
• In rare cases of insufficient inventory at one warehouse, we may reassign items to other warehouses. Our system will automatically choose the most efficient fulfillment plan.

Shipping Rates & Delivery Time

Rates and timelines vary by destination and order value. During peak seasons, transit time may increase by 3–4 business days.

Customs, Duties & Taxes

• Most destinations: duties and import taxes are included; no extra payment upon delivery.
• Exceptions (e.g., Brazil and India): duties and import taxes are not included and must be paid by the recipient according to local customs rules.
• Customs policies vary by country. If unsure, please consult your local customs office before ordering.

Shipping Restrictions

• We cannot deliver to P.O. Boxes or APO/FPO addresses.
• Remote or hard-to-reach areas may require additional transit time.
• Certain products may be restricted due to size, weight, or regulations.

Order Tracking

• All orders include a tracking number; you may track your shipment on the carrier’s website after dispatch.

If tracking shows “Delivered” but you didn’t receive the package:

1. Check common drop-off areas: front door, porch, garage, backyard, or other safe-drop locations.
2. Ask family members or neighbors in case they accepted the package on your behalf.
3. If you still cannot locate it, please email support@guyker.com and we’ll do our best to assist.

Important Notice

1. Delivery Issues: If your order is lost, damaged, or significantly delayed, contact support@guyker.com for assistance.
2. Communication: Please monitor your email; we will reach out if we need additional information about your order.
3. Address Change: Changing the delivery address in transit may incur an additional fee.
4. Restrictions Note: For non-deliverable addresses and product limitations, please refer to the Shipping Restrictions section on this page.
5. Duties & Taxes Note: Please refer to the Customs, Duties & Taxes section—most destinations are tax-inclusive; for non-inclusive destinations (e.g., Brazil, India), duties and taxes are the recipient’s responsibility.
6. Policy Updates: We reserve the right to update this Shipping Policy at any time. Please review it periodically for changes.
7. Shipping Delays: Rare, unpredictable delays may occur. We will do our best to ensure timely delivery, but we are not responsible for delays caused by carriers; orders will not be refunded or reissued due to such delays. If a shipment is significantly delayed, we will help track it and, where applicable, assist with a lost-shipment claim.
8. Agreement: By placing an order, you agree to our processing time, return policy, and this Shipping Policy.